Refund policy
Return & Refund Policy – Vela Collective
We want you to love your order! If something isn't right, please reach out to us within 7 days of delivery and we'll sort it out.
How to Request a Return or Refund Contact us at velacollective1@gmail.com with your order number and a photo of the item. We'll review your request and respond the same day.
Our Promise We handle every return request individually and offer a refund, replacement, or store credit where applicable. In many cases, you won't even need to send the item back — we'll advise you once we've reviewed your query.
Conditions
- Items must be unused and in their original condition.
- Requests must be made within 7 days of receiving your order.
- Sale or discounted items are non-refundable.
- Items damaged due to misuse or improper care are not eligible for a refund.
Damaged or Incorrect Orders If your item arrived damaged or you received the wrong product, please email velacollective1@gmail.com with photos within 48 hours of delivery and we'll replace it at no cost to you.
Questions? Email us at velacollective1@gmail.com — we're a small SA team and we respond within 1 business day. 🌊